r444 Privacy Policy

1. Who We Are

r444 is an online casino and sports betting platform serving players in Bangladesh. We operate r444.guru and are responsible for how your personal data is handled across our website, mobile app, and customer support channels. If you have questions about this policy, contact us at [email protected].

2. Data We Collect

r444 collects personal information only when it is necessary to provide you with our services or to meet legal obligations. The categories we collect include:

Account Registration Data

• Full name and date of birth
• Mobile phone number and email address
• Password (stored as a hashed value — we never store plain text)
• Preferred currency (BDT) and country of residence

Identity Verification (KYC) Data

Before processing your first withdrawal, r444 requires identity verification. Accepted documents include a National ID Card (NID), Passport, or Driving Licence. We collect scanned copies or photographs of these documents and a selfie for liveness verification.

Financial Data

• bKash, Nagad, Rocket, Upay, or Bank Transfer account numbers used for deposits and withdrawals
• Transaction amounts, dates, and reference IDs
• Deposit and withdrawal history on your r444 account

Technical and Usage Data

• IP address, device type, operating system, and browser version
• Session logs: login time, pages visited, games played, and bet history
• App version (r444 App v3.3.7) and crash/error reports if you use our Android app

3. How We Use Your Data

We use your data for specific, documented purposes only:

• Account management: creating your account, verifying your identity, and processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, or Bank Transfer.
• Service delivery: letting you access games, place bets, and claim bonuses such as the first deposit bonus or daily cashback.
• Fraud prevention and security: detecting unusual login activity, flagging suspicious transactions, and ensuring that only one account is registered per person.
• Responsible gambling: monitoring betting patterns to identify signs of problem gambling and applying self-exclusion tools when requested.
• Customer support: responding to your enquiries via 24/7 Live Chat or email at [email protected].
• Legal compliance: meeting anti-money-laundering (AML) and Know Your Customer (KYC) obligations.
• Communications: sending you important account notifications such as deposit confirmations and withdrawal updates. Promotional messages are sent only if you opt in.

4. Legal Basis for Processing

r444 processes your data on the following grounds:

• Contract performance: processing is necessary to provide the services you signed up for.
• Legal obligation: KYC and AML checks are required by applicable regulations.
• Legitimate interests: fraud prevention, platform security, and responsible gambling monitoring.
• Consent: for optional marketing communications. You can withdraw consent at any time by contacting us.

5. Sharing Your Data

r444 does not sell your personal data to third parties. We share your information only in the following situations:

• Payment processors: transaction details are shared with bKash, Nagad, Rocket, Upay, and banking partners solely to complete your payment.
• Game providers: providers such as Pragmatic Play, CQ9, Playtech, Evolution, Habanero, FA Chai, and Sexy Gaming may receive anonymised session data to power their game engines. They do not receive your name, phone number, or financial details.
• Identity verification services: KYC document images are processed by our verification partner under a data processing agreement.
• Legal authorities: we will disclose data if required by law, court order, or to prevent fraud.

All third-party partners are contractually bound to use your data only for the stated purpose and to apply adequate security measures.

6. Cookies and Tracking

r444.guru uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse site traffic. We use:

• Essential cookies: required for the site to function (session tokens, CSRF protection). Cannot be disabled.
• Analytics cookies: help us understand how pages are used so we can improve navigation. These are anonymised.
• Preference cookies: remember your language and display settings.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in.

7. Data Retention

We keep your account data for as long as your account remains active plus a period required to meet legal obligations (typically five years after account closure for financial records). KYC documents are retained for a minimum of five years from the date of verification. If you request account deletion, we will remove or anonymise personal data that we are not legally required to keep, within 30 days of your request.

8. Security Measures

r444 uses SSL encryption (HTTPS) on all pages, encrypted storage for sensitive fields, and access controls so only authorised staff can view personal data. Passwords are hashed using industry-standard algorithms. Our systems are monitored around the clock for intrusion attempts. Despite these measures, no online platform can guarantee absolute security — please choose a strong, unique password and keep your login details private.

9. Your Rights

As an r444 player, you have the right to:

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to fix inaccurate information.
• Deletion: request deletion of your data (subject to legal retention requirements).
• Restriction: ask us to pause processing while a dispute is resolved.
• Portability: receive your data in a machine-readable format.
• Withdraw consent: opt out of marketing communications at any time.

To exercise any of these rights, email us at [email protected] with the subject line "Data Rights Request". We will respond within 14 days.

10. Protection of Minors

r444 is strictly for players aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover that a minor has registered, we will close the account immediately and delete their personal data. If you believe a minor has created an account, please contact us right away.

11. Changes to This Policy

r444 may update this Privacy Policy when our practices change or when required by law. We will post the updated version on this page with a revised date at the top. For significant changes, we will notify you by email or through an in-account message. Continuing to use r444.guru after a change is posted means you accept the updated policy.

12. Contact Us

If you have questions, concerns, or a complaint about how r444 handles your personal data, please reach out:

18+ · Play Responsibly. Ready to play? Create your r444 account or return to the home page.