Our Commitment to Safe Gambling
r444 treats responsible gaming as a core part of how we operate, not a checkbox. Gambling should always be an enjoyable activity — a form of entertainment that fits within your budget and free time. When it stops being that, we want to help you take back control.
Every account on r444 comes with access to practical tools: spending limits, cool-off periods, and permanent self-exclusion. These tools are free, take effect quickly, and do not require you to justify your decision to anyone.
Age Verification — 18+ Only
r444 does not allow anyone under 18 years old to open an account or place a bet. This is a hard rule, and we enforce it through our KYC (Know Your Customer) process before your first withdrawal.
Accepted identity documents include:
- National ID Card (NID)
- Passport
- Driving Licence
KYC review takes up to 2 hours. If you are under 18 and have created an account, contact us immediately at [email protected]. We will close the account and return any deposited funds in full.
If you share a device with a minor, use the device's built-in parental controls or a third-party filtering tool (such as Net Nanny or your browser's supervised profile feature) to block gambling websites when children have access.
Deposit Limits
The most practical way to control your spending is to set a deposit limit before you start playing. On r444, the minimum deposit is ৳500. You can set daily, weekly, or monthly caps that match your actual entertainment budget.
| Limit Type | How to Set | Takes Effect | How to Remove |
|---|---|---|---|
| Daily deposit cap | Account Settings → Limits | Immediately | After 24 hours cooling period |
| Weekly deposit cap | Account Settings → Limits | Immediately | After 7 days cooling period |
| Monthly deposit cap | Account Settings → Limits | Immediately | After 30 days cooling period |
Lowering a limit takes effect right away. Raising or removing one always requires a waiting period — this is intentional, to prevent impulsive decisions made during a losing session.
Self-Exclusion and Cool-Off Periods
If deposit limits are not enough, r444 offers two stronger tools:
Cool-Off Period
A cool-off pauses your account for 24 hours, 7 days, or 30 days. During this time you cannot log in or make deposits. It is designed for players who need a short break without permanently closing their account. To activate a cool-off, go to Account Settings → Self-Exclusion, or contact Live Chat.
Permanent Self-Exclusion
Permanent self-exclusion closes your r444 account indefinitely. This cannot be reversed by contacting support — there is a mandatory waiting period of at least 6 months before any reinstatement can even be reviewed. To request permanent exclusion, email [email protected] with the subject line "Self-Exclusion Request". Include your registered mobile number and full name. We will confirm closure within 24 hours.
During any active self-exclusion period, r444 will not send you promotional emails or bonus offers. If you receive marketing communications in error, contact us and we will fix it immediately.
Warning Signs of Problem Gambling
Problem gambling does not always look obvious. Below are some patterns worth watching — in yourself or someone close to you:
- Spending more than you planned on a regular basis, even when you intended to stop
- Chasing losses — placing larger bets to recover money already lost
- Borrowing money from family, friends, or bKash contacts specifically to gamble
- Feeling anxious, irritable, or restless when you are not playing
- Neglecting work, studies, or family responsibilities because of gambling sessions
- Hiding your gambling activity from people close to you
- Using gambling as the main way to deal with stress, boredom, or difficult emotions
If two or more of these apply to you right now, it is worth taking a break and speaking to someone. Recognising the pattern early makes it much easier to address.
Safer Play Tips
Most players on r444 gamble without problems. These habits help keep it that way:
- Set a fixed budget per session — decide the amount before you start, treat it like a ticket price for entertainment, and stop when it is gone.
- Never gamble with money you need for bills or necessities — rent, food, phone credit, and bKash repayments come first.
- Take regular breaks — step away from the screen every 60 minutes, even if things are going well.
- Do not play when tired, upset, or under the influence — your judgement is not at its sharpest, and losses hit harder emotionally.
- Treat winnings as a bonus, not income — do not build spending plans around gambling returns.
- Balance gambling with other activities — cricket, football, spending time with family, and hobbies all matter more than any session result.
Support Resources
r444 encourages any player who feels their gambling is becoming a problem to seek help from a professional organisation. While dedicated gambling helplines in Bangladesh are still developing, the following routes are available:
- National Mental Health Helpline (Kaan Pete Roi): 01779-554391 — free, confidential, Bengali and English support
- Gamblers Anonymous International: www.gamblersanonymous.org — online meetings available in English
- GamCare (UK-based, English language): online chat and self-help resources at gamcare.org.uk
Reaching out to a support service is private. r444 staff will never ask you why you sought help, and doing so will not affect your account status unless you have also requested exclusion.
Contact r444 for Responsible Gaming Help
Our support team is available around the clock. For responsible gaming requests specifically, the fastest routes are:
- Live Chat: available 24/7 inside the r444 app or website — for cool-off periods, limit changes, and urgent account pauses
- Email: [email protected] — use the subject line "Responsible Gaming" so the right team member handles it
We aim to respond to all responsible gaming emails within 2 hours. For permanent self-exclusion requests, we will send a written confirmation of account closure.
r444 takes every request seriously. There is no judgement, no pressure to continue playing, and no attempt to offer bonuses as a reason to reconsider. Your wellbeing matters more than any deposit.